Please read the following terms and conditions carefully before booking a class or service with La Lune Yoga & Wellness. By booking our services, you acknowledge and agree to the following terms:​

• Consent and Personal Responsibility:
  a. Participation in all services provided by La Lune Yoga & Wellness is voluntary. By booking a service, you affirm that you are participating willingly and take full responsibility for your physical, mental, and emotional well-being during and after the service.
  b. It is your responsibility to inform your practitioner about any pre-existing medical conditions, injuries or physical limitations that may impact your participation or require special accommodations. 

• Confidentiality:
  a. In addition to our standard confidentiality policy, La Lune Yoga & Wellness commits to protecting the personal and sensitive information of our participants. Any information shared in the service will be treated with the utmost confidentiality and will not be disclosed except as required by law or with explicit consent from the participant.  

• Prompt Start and Door Closure Policy:​​
  a. All services begin precisely at the scheduled time. To maintain the sanctity and uninterrupted flow, the doors will be closed and locked 5 minutes before the start time. Late arrivals will not be admitted to avoid disruption of the atmosphere essential for a peaceful experience. 
  b. Please arrive 15 minutes before your scheduled booking. This will allow you sufficient time to settle in before the class begins and avoids disturbing others. 

• Late Arrival Policy for Private Bookings:
  a. In respect of both your time and our practitioner's schedule, the duration of private bookings will not be extended due to late arrivals. This means if you arrive late, your session will still end at the originally scheduled time.
  b. If we have not received any communication from you 15 minutes after your booking start time, your booking will be cancelled and no refund will be issued. 

• Cancellation and Rescheduling:
  a. If you need to cancel or reschedule your booking, please provide at least 48 hours' notice.
  b. Failure to provide sufficient notice or non-attendance without prior communication will result in forfeiture of fees as specified in our cancellation policy.

• Events Policies:
  a. Events marked as non-refundable at time of booking also means they are non-transferable. Once you have booked and paid for these events, the payment is final and cannot be refunded.
  b. The non-refundable policy for these events is due to the nature of the planning, time, resource allocation and limited spaces available.
  c. By booking a non-refundable event, you acknowledge and agree to this non-refundable policy. We encourage you to carefully consider your commitment to attend before booking.
  d. If a non-refundable booking is cancelled for an event, La Lune Yoga & Wellness reserves the right to resell the space in order to maintain full attendance.

• Payment and Fees:
  a. The fees for services are outlined at the time of booking and are subject to change without prior notice.
  b. Payment is due in full at the time of booking or as otherwise agreed upon.
  c. Any additional fees will be communicated to you at the time of occurrence.

• Release of Liability:
  a. By participating in our services, you release the practitioner and their associates from any claims, liabilities, injuries, damages, or expenses arising from or related to your participation, except in cases of gross negligence or intentional misconduct.

• Force Majeure:
  a. La Lune Yoga & Wellness shall not be liable for any failure to preform its obligations where such failure results from any cause beyond reasonable control, including, but not limited to, acts of God, labor disputes or other industrial disturbances, electrical or power outages, utilities or other telecommunications failures, earthquake, storms or other elements of nature, blockages, embargoes, riots, acts or orders of government, acts of terrorism, or war. 

• Personal Belongings and Responsibility:
  a. Please take care of your personal belongings. The practitioner and venue are not responsible for any loss, theft, or damage to personal items.

• Behavioral Expectations:
  a. Participants are expected to conduct themselves in a respectful and non-disruptive manner at all times.La Lune Yoga & Wellness reserves the right to refuse service or remove any participant who displays disruptive, disrespectful or dangerous behaviour without refund or recourse.

• Photos, Videos and Feedback:
  a. Photos and videos may be taken throughout the session for marketing and promotion purposes. If you do not wish to be in any of the photos or videos, speak with your practitioner prior to the session starting. Feedback may also be used as testimonials on social media, our website and any other content La Lune Yoga & Wellness creates

• Right to Modify
  a. La Lune Yoga & Wellness reserves the right, at its sole discretion, to update, change, modify, add or remove portions of these Terms and Conditions at any time without prior notice. Changes to these Terms and Conditions will be effective immediately.
  b. We encourage you to periodically review our Terms and Conditions to stay informed of our updates. 
   

Please ensure that you fully understand and agree to these terms and conditions before booking with La Lune Yoga & Wellness. If you have any questions or require further information, please contact La Lune Yoga Wellness before proceeding.

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Cancellation Policy

We understand that circumstances may arise that require you to cancel or reschedule your appointment. We value your time and the time of our practitioners, and in order to maintain efficient scheduling and provide the best possible service to all of our clients, we have implemented the following cancellation policy:

• Cancellation Notice:
  a. We kindly request that you provide at least 48 hours' notice if you need to cancel or reschedule your booking.
  b. Cancellations or rescheduling requests made within 48 hours of the scheduled booking will be considered late cancellations.

• Non-Refundable Events:
  a. Please note that certain events, as indicated at time of booking, are non-refundable, which also means they are non-transferable. This policy will be strictly adhered to due to the nature and requirements of these specific events.
  b. For these non-refundable events, cancellation at any time after booking will result in the forfeiture of the payment made, without eligibility for a refund or credit. This policy is highlighted in both our Terms & Conditions and on the booking page for clarity and acknowledgement.

• Late Cancellations:
  a. Late cancellations will not receive a refund of their booking.
  b. The late cancellation compensates our practitioners for the time and resources allocated for your booked space and the missed opportunity to offer the space to another client.

• Late Arrival:
  a. Participants who arrive late, in which case the doors have been closed, will be treated as a no-show, as late arrivals disrupt the serenity and flow of the session.
  b. Late arrivals will therefore not receive a refund of their booking.
  c. Late arrivals for private sessions or private events will end as originally scheduled and no refund will be issued for the missed portion of the session. If we have not received any communication from you 15 minutes after your booking start time, your booking will be canceled and no refund will be issued. 

• No-Show Policy:
  a. If you fail to attend your scheduled booking without prior notice or communication, it will be considered a no-show.
  b. No-shows will not receive a refund.

• Payment:
  a. In the event of a late arrival or a no-show, the fee paid at the time of booking will be retained.
  b. Refunds or credits will not be issued for late cancellations, late arrivals, no-shows, or unused sessions. 
  c. This policy is in place to compensate for the time and resources allocated for your booked space and to respect the commitment of our practitioners and other clients.

• Provider Cancellation Rights:
  a. At our sole discretion, we reserve the right to cancel a scheduled session, class, appointment, or event. 
  b. In the event that we must cancel, we will notify you as soon as possible and provide the following options:
  -A full refund of any fees paid. 
  -The opportunity to transfer the booking to an equivalent session, class, appointment, or event at a later date, subject to availability. 

We appreciate your understanding and cooperation with our cancellation policy. By booking a service with us, you acknowledge and agree to the terms outlined above. Our goal is to deliver exceptional service while respecting the time and commitment of our practitioner. If you have any questions, please don't hesitate to contact us.​

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